Terms & Conditions

This Privacy Statement is issued by Rivalminster ltd T/A the Leonard Hotel (“we”, “us” or “our” in this Privacy Statement), which includes the direct and indirect information collected and used by us in the course of our business.

Information we collect and how we use and share it

We collect and use personal information if you make a booking through our website and our reservation system

If you make a reservation

Information we collect: We collect information from you when you make a booking through our reservation system. Information collected during the course of the reservation and during your stay may include: your name, email address, home and business address, phone number, nationality and payment card information.

This information may be provided to us directly when you make a reservation through one of our reservation system, through our website, directly at the hotel. In some cases we may receive this information from a third-party, such as when you book through an online travel agency or if information is provided directly.

How we use this information: We use the information collected from you primarily to fulfil your reservation. Prior to your stay this may include sending your information to the hotel or sending you pre-stay communications. Following your stay, we may also send you post-stay communications and satisfaction surveys to get feedback on your experience.

Additionally, we use this information for purposes of aggregated trend and statistical analysis to evaluate and improve our products and services, plan new locations and services and other market research.

Aside from the purposes described above, we do not share your stay information with any other third parties unless we have your consent or under special circumstances, such as:

  • when we believe in good faith that the disclosure is required by law or to protect the safety of hotel guests, employees, the public;
  • when disclosure is required to comply with a judicial proceeding, court order, subpoena, warrant or legal process; or
  • In the event of a merger, asset sale, or other related transaction.