Brand New Studio Flat with AC, Marylebone

الاقامة جيدة جداً ،، بستثناء المبلغ الاضافي لتنظيف الغرفه اللذي لم يتم الاتفاق عليه ولم يتم حله مع خدمة عملاء بوكينج Positive: قرب الفندق من الاكسفورد والسيلفرج والهايدبارك لطف الموظفين Mr.Hussain & Mr. Uggal and Nirmal فقط Negative: الممر المؤدي اللغرفة في البيسمنت يحتاج الى تهويه او معطر عن رائحة الرطوبة. تم طلب مبلغ اضافي غير متفق عليه اثناء الحجز وذلك مقابل تنظيف الغرفه وتغيير المناشف، ومن المفترض يكون الحجز عبر بوكينج شامل التنظيف. وعند مناقشة خدمة العملاء لبوكينج لم يرد على استفساري برد شافي وهو غير مرضي لي ابداً .

Enjoyed our stay tremendously! There was minor construction work going on near our room so we were upgraded to a very sp Positive: Cleanliness, Location, Friendly and helpful Staff Negative: Nothing

Positive: Welcomed with a smile, staff were very friendly and were happy to help with anything Negative: Nothing

An awful place to stay, would not recommend it at all. Positive: The breakfast was great. The daytime staff were pleasant Negative: Unfortunately the room was poor, not at all what we were expecting. We spoke to reception and they gave us free breakfast and said that to email the manager regarding a partial refund. We ordered room service over the night, there was no menu available, so we didn't know what we were ordering, so we asked for a toastie which we had to wait a long time for, eventually having to go and find someone. When the food eventually arrived it was cold and tasted and looked awful. The room we were in, hardly an apartment, was near some building works, which smelt awful and the carpet near our door was wet. I contacted the manager afterwards to complain and had to email several times before getting a response. No partial refund was offered.

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